We listened to you …. and we are improving patient care
At The Cottage, we carried out a patient survey (Practice Accreditation and Improvement Survey) and asked your honest opinions on the service we provide. We listened to your feedback – both good and also any concerns, and we have taken the following actions in order to make improvements to patient care.
98 % of all patient ratings were good, very good or excellent
93% of patients had confidence in our abilities
93 % of patients were overall satisfied with the practice
|What you told us||What we have done|
|1. Waiting times can be long||– We endeavour to run on time, but occasionally need to take longer with patients with complex problems or to fit in sick patients.
– We have allowed on the day appointments so as to be able to fit in urgent appointments.
– We encourage patients to book longer appointments if there are more issues to address.
– We are looking to expand our practice and recruit another doctor and nurse to help with the workload.
|2. Modernising reception & doctors rooms||We have contracted a handyperson to repaint some of the worn surfaces and are building up funds to be able to give the practice more of a facelift in the future.|
|3. Play wall for children||Excellent idea and we have arranged to have this installed.|